Terms of Service

These Terms of Service govern access to and use of Evara Private, including the workspace application, client-facing pages, public website, support services, and related features.

By accessing or using Evara, you agree to these Terms. If you use Evara on behalf of an agency, company, family office, or other organization, you represent that you have authority to bind that organization and its authorized users to these Terms.

If a separate signed agreement, order form, or data processing agreement applies to your workspace, that agreement controls where it conflicts with these Terms.

Evara is intended for professional travel advisors, agencies, concierges, family-office teams, and their authorized users. Workspace access may be invite-only, role-limited, or subject to approval.

Client travelers and other recipients may access Evara-powered proposal, itinerary, intake, debrief, or invoice pages only through authorized links, access codes, or other controls provided by the relevant agency or Evara.

Client travelers and recipients may use Evara-powered pages only to view, submit, approve, pay, comment on, or respond to information made available by the relevant agency or authorized workspace user.

Client travelers and recipients may not attempt to access other workspaces, links, documents, accounts, systems, or information, and may not use Evara-powered pages for scraping, misuse, unauthorized sharing, or any purpose not authorized by the relevant agency or Evara.

Evara is not responsible for the underlying travel services, bookings, supplier terms, payment obligations, or client-service obligations arranged by the agency.

Evara provides software. Evara is not a travel agency, tour operator, airline, hotel, transportation provider, insurer, payment processor, tax advisor, legal advisor, or emergency response provider unless expressly stated in a separate written agreement.

Agencies are responsible for the travel services they sell, recommend, arrange, invoice, or communicate through Evara, including supplier accuracy, pricing, booking terms, cancellation rules, visa or entry requirements, traveler disclosures, and client service obligations.

Agencies are responsible for independently verifying all traveler-facing information before sending, publishing, invoicing, or otherwise relying on it.

Information generated, stored, or displayed in Evara is for operational convenience and should not be treated as legal, tax, immigration, medical, insurance, financial, safety, or emergency advice.

Evara should not be relied on as the sole source of emergency, medical, immigration, security, or time-sensitive travel information. Agencies and travelers are responsible for confirming critical details with suppliers, authorities, insurers, emergency contacts, and qualified professionals.

Agencies are responsible for the data, content, proposals, itinerary details, invoices, documents, messages, branding, images, logos, names, trademarks, custom copy, supplier information, and instructions they or their authorized users enter, upload, display, or send through Evara.

Agencies represent that they have the rights and permissions needed to use any logos, trademarks, images, documents, copy, supplier information, client information, traveler information, and other materials they upload or display through Evara.

Agencies are responsible for obtaining any permissions, consents, client authorizations, and legal bases needed to enter, use, share, or process client traveler information in Evara.

Agencies must ensure that team members, contractors, and client-facing recipients use Evara only as authorized and in a manner consistent with these Terms.

You are responsible for maintaining the confidentiality of login credentials, access codes, secure links, and workspace invitations.

You are responsible for activity under your account or workspace, except to the extent caused by Evara's breach of these Terms or a separate written agreement.

You must promptly notify Evara if you believe an account, secure link, access code, or workspace has been compromised.

You may not share credentials, bypass access controls, test the security of Evara without permission, or use another person's account without authorization.

Evara may allow agencies to create secure links for proposals, itineraries, invoices, intake forms, debriefs, and other client-facing pages. These links may be tokenized, time-limited, access-code protected, email-restricted, or otherwise controlled depending on the workflow.

Agencies and recipients are responsible for sharing secure links only with authorized people. Recipients should not forward secure links or access codes to unauthorized people.

Evara may revoke, expire, or restrict links to protect the service, comply with agency instructions, or respond to suspected misuse.

Evara may monitor access attempts, apply rate limits, require additional verification, or disable access to client-facing pages when misuse, unauthorized access, scraping, automated requests, or suspicious activity is detected.

Evara may apply reasonable usage limits, storage limits, file size limits, rate limits, email limits, security limits, or fair-use restrictions to protect the service and ensure reliable operation.

Evara may throttle, restrict, or suspend activity that exceeds reasonable use, involves automated traffic, or creates security, operational, cost, or availability risk.

Trial, complimentary, promotional, invite-only, or private-access use may be limited, modified, suspended, or ended at any time unless a separate written agreement states otherwise.

Evara may approve, deny, limit, or revoke private access to protect the service, manage capacity, support onboarding, or enforce these Terms.

As between Evara and the agency, the agency retains ownership of the client data, traveler data, proposal content, itinerary details, vault documents, invoices, messages, notes, branding, and other content it enters into Evara.

The agency grants Evara the limited rights needed to host, process, transmit, display, secure, back up, troubleshoot, and support that data as necessary to provide the service and as described in the Privacy Policy or applicable customer agreement.

Evara does not claim ownership of agency client records, traveler content, agency branding, or agency-uploaded materials.

Use of Evara is subject to the Privacy Policy. Agencies are responsible for reviewing the Privacy Policy and ensuring their own use of Evara complies with applicable privacy, data protection, travel, employment, and consumer protection requirements.

Where required, Evara may provide a data processing agreement or similar data protection terms as part of the customer agreement.

Evara may support storage of sensitive travel information, including passport metadata, secure identifiers, trusted-traveler details, allergies, medical notes, travel documents, payment preferences, billing instructions, and family or household context.

Agencies should enter only the information reasonably needed to plan, operate, and support travel services. Evara should not be used as a general medical record system, broad identity-document archive, or payment credential repository outside supported workflows.

Agencies are responsible for ensuring they have the right to upload, store, share, and make documents visible through Evara.

Agencies should not upload unlawful, malicious, infringing, or unnecessary sensitive documents. Evara may restrict, quarantine, disable, or remove files if required by law, security needs, service integrity, agency instruction, or these Terms.

You may use Evara only for lawful business purposes related to travel advisory, concierge, agency, family-office, or similar operations.

You may not use Evara to violate law, infringe rights, transmit malicious code, send unlawful spam, harass others, misrepresent identity, upload illegal content, scrape or reverse engineer the service, overload infrastructure, bypass security controls, or store information you are not authorized to process.

You may not probe, scan, load test, stress test, benchmark, attack, disrupt, degrade, or attempt to bypass the security, availability, rate limits, authentication, authorization, or monitoring of Evara without prior written permission.

You may not use Evara in violation of sanctions, export-control laws, anti-corruption laws, anti-money-laundering rules, or other applicable trade or travel restrictions.

Evara may send transactional emails, access codes, proposal notifications, invoice notices, itinerary notices, support messages, and security communications on behalf of agencies or for platform operations.

Agencies are responsible for ensuring that recipients are appropriate and that agency-provided email content, custom messages, and recipient selections are lawful and accurate.

Email delivery providers may process recipient addresses, delivery metadata, message headers, bounce or complaint signals, and related security information as needed to send, secure, and monitor transactional messages.

Evara may include platform footer, security, privacy, or support information in transactional messages.

Evara may help agencies create invoices, share invoice links, track invoice status, include payment instructions, and connect to payment providers or external payment links.

Agency invoices, payment instructions, amounts, taxes, fees, refunds, credits, cancellation policies, and collection practices are the agency's responsibility unless a separate written agreement states otherwise.

Evara does not determine whether a payment is legally owed, whether an invoice is accurate, or whether a charge is authorized by a client.

Payment providers may process payment information directly under their own terms. Evara is not responsible for payment provider errors, declined payments, chargebacks, payment reversals, or external payment-link availability.

If your workspace is subject to paid subscription fees, access fees, usage fees, or other charges, those fees will be described in an order form, checkout flow, invoice, or customer agreement.

Fees may be billed in advance, recurring, non-recurring, manual, or usage-based depending on the applicable arrangement. You authorize Evara or its payment provider to charge approved payment methods for agreed fees.

Renewal, cancellation, refund, and payment timing terms will be provided in the applicable order form, checkout flow, invoice, or customer agreement. Evara will make renewal and cancellation terms available where required by law.

Evara may integrate with or rely on third-party services for hosting, database storage, authentication, email delivery, edge security, content delivery, rate limiting, bot and abuse mitigation, maps, weather, payments, analytics, error logging, security monitoring, document storage, and support.

Security, infrastructure, and email providers may process limited technical, delivery, and abuse-prevention metadata and may apply their own security, deliverability, or availability rules to protect their networks and Evara's service.

Third-party services may be subject to their own terms and privacy notices. Evara is not responsible for third-party services outside Evara's control, but Evara will use reasonable care in selecting service providers used to operate the platform.

If Evara provides AI-assisted, automation, summarization, drafting, recommendation, or workflow-suggestion features, outputs may be incomplete, inaccurate, or require human review.

Agencies remain responsible for reviewing AI-assisted or automated outputs before using them with clients, suppliers, invoices, travel documents, or client-facing communications.

AI-assisted outputs should not be used as the sole basis for travel, legal, medical, immigration, safety, financial, or client-service decisions.

Evara aims to provide a reliable service, but does not guarantee uninterrupted or error-free access. The service may be unavailable due to maintenance, updates, security response, third-party outages, internet disruptions, or events outside Evara's reasonable control.

Evara may add, modify, suspend, or discontinue features over time. Where practical, Evara will provide notice of material changes that significantly affect paid workspace use.

Evara may suspend or restrict access if we believe there is a security risk, unpaid fee, legal requirement, misuse, violation of these Terms, or risk to the service or other users.

Either party may terminate access as allowed by the applicable customer agreement. After termination, Evara may provide a reasonable opportunity to export available data, subject to security, legal, billing, backup, and operational limits.

After termination, access to the workspace may be disabled. Evara may retain or delete data according to the Privacy Policy, customer agreement, legal obligations, backup cycles, security needs, and billing or dispute requirements.

Evara and its licensors own the software, platform design, workflows, documentation, trademarks, branding, and other platform materials, except for agency content and third-party materials.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Evara except as allowed by law or with Evara's written permission.

To the fullest extent permitted by law, Evara is provided on an as-is and as-available basis. Evara disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Evara does not guarantee travel supplier availability, booking accuracy, traveler eligibility, immigration or visa outcomes, payment collection, client payment behavior, tax treatment, or emergency response.

To the fullest extent permitted by law, Evara will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, loss of goodwill, business interruption, or loss of data.

Unless a separate written agreement states otherwise, Evara's aggregate liability for claims relating to the service is limited to the amounts paid to Evara for the affected service in the 12 months before the event giving rise to the claim.

The governing law, venue, and dispute process in an applicable signed customer agreement or order form will apply.

If no separate agreement applies, these Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located in New Jersey, unless applicable law requires otherwise.

Nothing in these Terms limits either party's ability to seek injunctive or equitable relief for unauthorized access, misuse, or intellectual property violations.

Evara may update these Terms as the product, legal requirements, or business operations change. Material changes will be reflected on this page and, where appropriate, communicated to affected workspace owners or administrators.

Continued use of Evara after updated Terms take effect means you accept the updated Terms.